“Everything is just an ongoing process.”
– Tim Vogus
In This Episode:
– Tim’s research on healthcare, quality, and safety
– Everything is just an ongoing process
– How do you “think in drafts” without putting yourself in a tough position
– The necessity of asking for coaching and feedback
– Engaging in perspective thinking and emphatic thinking
– Sharran’s view of negotiation as a capability
– The art of negotiation: BATNA (Best Alternative to Negotiated Agreement), ZOPA (Zone of Possible Agreement), and your reservation price
– The anchoring principle
– How to use clear communication as a strategy for conflict resolution
Resources:
– Vanderbilt University – Owen Graduate School of Management Website
– Tim’s Research: First, Do No Harm: Creating Highly Reliable Health Care Organizations
Connect with Tim Vogus:
Connect with Sharran:
– Website